Last Updated: May 2021,
Information Collection, Use, and Sharing
Patient Contact Information: When you submit an appointment request for TravaLab as a patient, you provide us with your name, address, phone number and email.
Patient Payment Information: Patients submit credit card information to process payments however, TravaLab never stores payment information on servers to protect your data.
Potential and Current Mobile Phlebotomist Information: When you sign up to become a TravaLab Mobile Phlebotomist, you provide us with your name, address, phone number, email and certification expiration. We also share this information with an accredited third-party background check provider of your choice.
Potential and Current Mobile Phlebotomist Payment Information: Mobile Phlebotomists submit bank account and tax information for payment processing and tax records.
TravaLab uses information collected from patients and Mobile Phlebotomists to:
Provide customer support and manage any issues with services
Communicate directly with patients and Mobile Phlebotomists
Facilitate transactions, services, and payments
Notify Mobile Phlebotomists and patients about services and other administrative purposes through phone calls, emails, text messages and push notifications
Information Sharing between Patients and Mobile Phlebotomists
When a Mobile Phlebotomist is assigned and accepts a patient request, the patient will be provided their with first name, last name and phone number. The Mobile Phlebotomist will be provided with first name, last name, address and phone number of patient.
TravaLab’s website and mobile application has multiple security layers to protect all data including contact and payment information. TravaLab protects all patients and professionals and will never share any information without prior consent and permission.
TravaLab has a secure transmission system of data encryption. The site’s protection consists of SSL (Secure Socket Layer) technology which enables the website to encrypt all private information from patients, Mobile Phlebotomists and potential new visitors. Regular updates take place to maintain and improve TravaLab’s security.
Service Request and Delivery Information
The shipment and delivery services under our policy are highly transparent and convenient for our patients and Mobile Phlebotomists. Whenever a patient accesses our website or app, our team will input the request for our pool of Mobile Phlebotomists. Once the appointment is accepted by a Mobile Phlebotomist, they will contact you directly to confirm your appointment.
If at any time TravaLab services are dissatisfactory, we provide patients with the option to receive a refund. Our refund policy covers claims including:
a. Unsuccessful Venipuncture
b. Mobile Phlebotomist No-Show
In case of a refund claim, please allow 3-5 business days for confirmation. After confirmation, our team will offer the patient an alternative to the service or can issue a refund per request.
TravaLab offers healthcare services through a website and mobile application in which patients can make appointments with doctors and physicians right from their home, office, workplace, etc.
The primary services at TravaLab include:
c. Phlebotomy/ Specimen Collection