Last Updated: May 2021,
At TravaLab, we value the privacy of individuals who use our website and mobile
we use it to facilitate services by professionals to patients. It applies to our
patients, Mobile Phlebotomists who deliver services requested by patients through our platform
and anyone who signs up to become a Mobile Phlebotomist. By using TravaLab’s site and app,
Information Collection, Use, and Sharing
Patient Contact Information: When you submit an appointment request for TravaLab as a patient,
you provide us with your name, address, phone number and email.
Patient Payment Information: Patients submit credit card information to process payments
however, TravaLab never stores payment information on servers to protect your data.
Potential and Current Mobile Phlebotomist Information: When you sign up to become a TravaLab Mobile Phlebotomist,
you provide us with your name, address, phone number, email and certification expiration. We also
share this information with an accredited third-party background check provider of your choice.
Potential and Current Mobile Phlebotomist Payment Information: Mobile Phlebotomists submit bank account and
tax information for payment processing and tax records.
TravaLab uses information collected from patients and Mobile Phlebotomists to:
Provide customer support and manage any issues with services
Communicate directly with patients and Mobile Phlebotomists
Facilitate transactions, services, and payments
Notify Mobile Phlebotomists and patients about services and other administrative purposes through phone calls, emails, text messages and push notifications
Information Sharing between Patients and Mobile Phlebotomists
When a Mobile Phlebotomist is assigned and accepts a patient request, the patient will be provided
their with first name, last name and phone number. The Mobile Phlebotomist will be provided with
first name, last name, address and phone number of patient.
TravaLab’s website and mobile application has multiple security layers to protect all
data including contact and payment information. TravaLab protects all patients and
professionals and will never share any information without prior consent and permission.
TravaLab may collect and use location information to enhance the services provided through
our website and mobile application. This includes, but is not limited to, the collection of
precise or approximate location data from your device when you use our services, if they
enable us to do so via their device settings.
a. We use location data to improve the accuracy and efficiency of our healthcare services, including phlebotomy/specimen collection, offered through our website and mobile application.
b. Location information may be used to confirm the location of a patient or a Mobile Phlebotomist during the appointment confirmation process.
c. Location data may be utilized for customer support purposes, such as assisting patients and Mobile Phlebotomists with service-related inquiries, both when the app is actively in use (foreground) and when running in the background.
By using TravaLab's site and app, you consent to the collection and use of your location information as described in this policy.
TravaLab has a secure transmission system of data encryption. The site’s protection consists of
SSL (Secure Socket Layer) technology which enables the website to encrypt all private information
from patients, Mobile Phlebotomists and potential new visitors. Regular updates take place to maintain and
improve TravaLab’s security.
Service Request and Delivery Information
The shipment and delivery services under our policy are highly transparent and convenient
for our patients and Mobile Phlebotomists. Whenever a patient accesses our website or app, our team
will input the request for our pool of Mobile Phlebotomists. Once the appointment is accepted by a
Mobile Phlebotomist, they will contact you directly to confirm your appointment.
If at any time TravaLab services are dissatisfactory, we provide patients with the option to
receive a refund. Our refund policy covers claims including:
a. Unsuccessful Venipuncture
b. Mobile Phlebotomist No-Show
In case of a refund claim, please allow 3-5 business days for confirmation. After confirmation,
our team will offer the patient an alternative to the service or can issue a refund per request.
TravaLab offers healthcare services through a website and mobile application in which patients
can make appointments with doctors and physicians right from their home, office, workplace, etc.
The primary services at TravaLab include:
c. Phlebotomy/ Specimen Collection
your personal information, our sharing practices, or your choices regarding your information
by contacting us at (800)-921-6933 or firstname.lastname@example.org